Frequently Asked Questions
Everything you need to know about our natural bee-powered skincare.
Are your ingredients 100% natural?
Yes, we pride ourselves on using sustainably sourced beeswax, organic honey, and botanical oils. We never use parabens, synthetic fragrances, or petroleum-based ingredients.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the domestic US, while international shipping can take 10-15 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team for a full refund or exchange, even if the product has been opened.
Is My Bee Balm cruelty-free?
Absolutely. We love our bees! We only partner with ethical apiaries that prioritize hive health and never test any of our finished products on animals.
Can I use these products on sensitive skin?
Our balms are formulated to be gentle and soothing. However, because we use natural bee products and nut oils, we recommend performing a patch test on a small area of skin before full application.
How should I store my balm?
To maintain the perfect consistency, store your balm in a cool, dry place away from direct sunlight. If it melts in extreme heat, simply place it in the fridge for 15 minutes to reset.